NEW
USA RETURNS
USA RETURNS
- We have a local Los Angeles returns address to make your returns easy, breezy!
- You have 30 days from delivery to start a return
- Flat rate of US $9.95 will be deducted from your refunded amount to cover the return shipping
- Refund issued as your return parcel is scanned as "in transit" by USPS or instantly with a Refundid account
START YOUR RETURN
1. Find your order number
Log in to your account or check your order confirmation email -
it will look something like this: US123456
2. Choose your return option
Pick which return option suits you best from the two below
YOUR RETURN OPTIONS
Select your preferred return outcome:
Instant Refund
Refund issued instantly
US $9.95 return label
Deducted from the refund amount
HOW IT WORKS
We've partnered with Refundid to offer instant refunds!
Simply create or sign into your Refundid account to receive a refund instantly when you submit your return - the refunded amount will go straight to your linked debit card.
US $9.95 will be deducted from your total return amount to cover the cost of the shipping label.
You’ll receive a pre - paid label to download and send your items back.
You have 7 days to drop off your return parcel in an USPS posting box or post office.
Click here for more details.
Standard Refund
Refund issued once scanned as in transit
US $9.95 return label
Deducted from the refund amount
HOW IT WORKS
When you submit your return, you’ll receive a pre - paid label to download and send your items back.
US $9.95 will be deducted from your total return amount to cover the cost of that shipping label.
Your refund will be issued as soon as your return parcel is scanned as ‘in transit’ by USPS.
The sooner you pop your return in the mail, the faster you’ll receive your refund!
Store Credit
Valid for 5 years. Issued once scanned as in transit.
US $9.95 return label
Deducted from the store credit amount issued
HOW IT WORKS
When you submit your return, you’ll receive a pre - paid label to download and send your items back.
US $9.95 will be deducted from your total return store credit amount to cover the cost of that shipping label.
Your store credit will be issued as soon as your return parcel is scanned as ‘in transit’ by USPS.
The sooner you pop your return in the mail, the faster you’ll receive your store credit!
SUBMIT YOUR RETURN
Enter details below to get started
Enter details below to get started
POST YOUR RETURN
- Have a printer
- Don't have a printer
1.
Print Your Label
Print the USPS label that is generated through our returns portal when you submit your return
2.
Stick Your Label
Affix your new shipping label to the outside of your parcel
3.
Drop Off
Drop your return parcel in your local USPS post box at a time that suits you or at the post office
1.
Download Your Label
You will receive a copy of the USPS shipping label that is generated through our returns portal by email (at the last step)
2.
Print & Send at USPS
Show the email containing the shipping label on your phone or IPad at the post office counter. They will scan it, print it and post it for you!
Have a printer
1.
Print Your Label
Print the Australia Post label that is generated through our returns portal when you submit your return
2.
Stick your Label
Affix your new shipping label to the outside of your parcel
3.
Drop Off
Drop your return parcel in your local red Australia Post box or at the post office
Don't have a printer
1.
Download Your Label
You will receive a copy of the Australia Post shipping label that is generated through our returns portal by email (at the last step)
2.
Print & Send at Australia Post
Show the email containing the shipping label on your phone or IPad at the post office counter. They will scan it, print it and post it for you!
RETURNS POLICY
Shopping online should be as trouble free as shopping in store. For this reason, our Returns Policy is super simple:
- You have 30 days from the day you receive your order to decide if it's not quite right and book in your return
-
Everything you buy on our site is eligible for return except these few items:
- FINAL SALE styles (these styles are marked with a FINAL SALE tag on the collection page and have a was and now price on the product page)
- Earrings
- Swimwear missing its hygiene sticker
- Underwear
- Beauty, tanning and cosmetic products
- Free gifts with purchase
Returns will only be accepted if the item is in its original condition - this means unworn and unwashed with tags intact. We reserve the right to refuse your return if it arrives in an a condition which does not meet our returns policy.
There are very rare instances where you may have received a faulty or incorrectly barcoded product - contact us directly if you have experienced this and we can organise a reply paid label for your return.
FAQS
Returns
I want to return something that is outside of the 30 day returns period and the items are showing up as ineligible for return. What do I do?
While our Online Returns Portal strictly enforces the 30 day returns period, we are a little more understanding. Reach out to our team via phone, email, live chat or DM with your order number and reason for return extension. We can't make promises, but we're pretty well known for our fabulous service.
How do I return something that's faulty and outside of the 30 day returns period?
Reach out to our team via email, phone, live chat or DM. To open up your order back up to submit a return for a faulty item, we just need to see images of the fault. Our team will take you through the process once you make contact.
I want to make a return but the items are from multiple orders. What do I do?
The Online Returns Portal will only allow you to submit a return, one order at a time. Reach out to our team if you would like assistance with submitting a return for multiple orders.
Discounted Items
How do I tell the difference between a Final Sale item and a 40% Off Last Sizes sale item?
Our Final Sizes category shows the full price of the item, with the discount added automatically at the checkout. The discount is reflected as an overlay on the image. Final Sale clearance items feature a red FINAL SALE overlay on the product image and feature a was and now price on the product info page. Final Sale clearance styles will show up greyed out, ineligible for return on the Online Returns Portal.
International
I'm a United States customer and I don't want to use Refundid. How should I proceed?
No worries at all! Simply select Standard Refund from the dropdown menu above - you will be able to generate a USPS return label for US $9.95 that you can print and affix to your return parcel. Your refund will be issued as soon as your return parcel is scanned as "in transit" by our courier partners.
Be sure to include your returns card to make it faster for our returns team to process when received.
STILL NEED HELP?
Contact our friendly Customer Service team who can assist with any of your queries.
+1 561 571-8637
Or hit the LIVE CHAT button in the bottom left of the website.
*Note that our Customer Experience team is located in Brisbane, Australia and thus in a different timezone - here are some US conversions:
Monday - Thursday | 2:30pm - 1:00am (PDT) / 5:30pm - 4:00am (EDT)
Friday | 4:00pm - 9:00pm (PDT) / 7:00pm - 12:00am (EDT)
